Endorsements given via LinkedIn
“Jess was an invaluable member of our Customer Experience (later Product Portfolio Management) team at PMI. Here are her strengths that I’ve been able to observe first hand:
Knowledgeable collaborator
I’ve always marveled at not only Jess’s innate curiosity, but also her ability to recall and share these insights and frameworks in moments where it can meaningfully add value to the design or development efforts underway.
Effective communicator and facilitator
Jess carries a natural charisma and ability to steer discussions so that the audience remains engaged and focused on the objectives at hand. This makes her a great facilitator in design workshops as well as an effective moderator during stakeholder discussions and customer interviews.
Strategic thought partner
I’ve personally worked with Jess on initiatives to improve both B2B and B2C product experiences. Each time, I know I can rely on her to provide me with feedback that helps me elevate my deliverables. This includes refinement to ensure recommendations are sound, data-driven, and easy to grasp. Her feedback was always actionable and constructive, which made her a valuable thought partner whenever we had the opportunity to collaborate.
Finally, from what I’ve seen, Jess can flex between product or service experience strategy and has the visual design chops to communicate effectively with cross-functional partners and gain buy-in from executive-level leadership. She is an incredible asset to any organization who is looking for a big picture thinker with the tactical capabilities to guide cross-functional execution of new or improved products and service experiences.”
– Marlene Hong, Product Innovation & Service Design Lead
2026 - Marlene worked with Jessica on the same team
“I've had the pleasure of working with Jessica across many projects during her time at PMI, and most recently had the privilege of having her support our AI platform team directly. From early discovery and pain point research to usability studies, Jessica brought both rigor and strategic thinking to everything she touched — consistently connecting product research to the broader business picture in ways that sharpened our direction.
What sets Jessica apart is her ability to deliver insights with real depth and context. She doesn't just surface findings; she helps you understand what they mean for what you're building and why it matters. Her analysis is thoughtful, her craft is strong, and her work consistently elevated the quality of our team's decisions.
Beyond her professional excellence, Jessica is simply a wonderful person to work with — confident, kind, and genuinely collaborative. Any team she supports is lucky to have her.”
– Kerry Brooks, Director of Product Management
2026 - Kerry worked with Jessica on different teams
“Jessica Buxton has a wonderful aesthetic and is great at her job. She is a proactive problem solver, communicates clearly, is knowledgeable & aware (dependably so), and is quietly a science geek. Her presence at work is warm and engaging; ready and willing to get things done and done well. She initiates, executes and delivers under deadline while remaining charmingly calm.
I miss working with Jessica, her absence is tactile. Count yourself lucky if you have her on your team, each and every day.”
– Scott Brown, Creative Asset Lead
2018 - Scott worked with Jessica on different teams
“I had the privilege to partner with Jessica on the creation of a streamlined and improved process for in-store signage. This was a new subject area for me and I relied heavily on Jessica’ expertise to guide me. Together we were able to pinpoint and analyze the sticking points in the way signs were being managed and to build a more time- and cost-effective system to replace it. Her extensive knowledge of sign design, production, print, and delivery was invaluable in forming the timetable, training documents, and FAQ for the new process. Jessica is a highly organized, resourceful, creative professional. She was great to work with and should be proud of her contributions to creating the reliable, transparent, end-to-end sign process that benefitted all stakeholders.”
– Helen Townsend, Sr Project Manager, PMP
2018 - Helen worked with Jessica on different teams